The status does not refresh automatically

Topics: User Forum
May 21, 2007 at 3:16 AM
The status in the dashboard can not automatically refresh, when i add some PC with ping monitoring and set the intervel time to 30s. but there no any status update automatically only manual can worked.
Coordinator
May 21, 2007 at 12:34 PM

lovelord wrote:
The status in the dashboard can not automatically refresh, when i add some PC with ping monitoring and set the intervel time to 30s. but there no any status update automatically only manual can worked.


There are two refreshes in PolyMon - the first one is in PolyMon Manager and simply sets the time interval at which PolyMon Manager goes back to the database to get the latest monitor statuses. The second one is for PolyMon Executive which is the Windows service that actually runs the monitors. In order for that to work, that windows service must be started (and be started under an account that is allowed access to your network resources and the correct database connection string must be specified in the Executive's config file (which is a different file from PolyMon Manager's config file). It's difficult to tell which one you are having problems with but is sounds like PolyMon Executive is not running. Please make sure the windows service is running and has been properly configured (you can view the event logs to see if any error messages are being generated by PolyMon Executive).

Thanks,
Fred.